This is a role for someone who loves being out and about, meeting people and doing business. The role is all about finding new customers, coming up with ideas on how we reach out and creating long-term relationships.

You will:

• Meet with potential customers in different industries
• Conduct needs analysis in AV - audio and video solutions
• Present and package the right solutions from our broad portfolio of products and services
• Drive the entire sales process - from first contact to deal
• Work closely with our technical team to ensure quality and customer satisfaction

We have strong technical delivery behind us - your role will be to build trust, understand customer needs and connect them with the right solutions.

We believe you have:

• Drive - you like to take initiative and create results
• Curiosity - both about people and technology
• Fearlessness - you are easy to approach, build relationships and open doors
• A good network of contacts - or the willingness and ability to build a strong one

Previous experience with AV solutions is a plus, but certainly not a requirement. We'll teach you - as long as you want to learn!

When you apply:

Please send a cover letter briefly explaining why you are interested in the AV industry, and what attracts you to outreach and relationship building. We're just as interested in who you are as what you've done before.

Location & practical:

• The position is based in Stockholm, but we are also open to applicants from Gothenburg or Malmö
• B-driving license is a requirement
• Employment form: Full-time with 6 months probationary period

We offer:

• Basic salary + commission
• Health care allowance
• Pension provision
• Company car
  
  

Important to know:

We will start reading applications and start the process after the holidays, starting in mid-August.
No feedback will be given before then, but we will keep all applications on file and get back to you.

Sound interesting? Get in touch today - we look forward to getting to know you!

Responsible for the position:

Inge Svanberg
Säljchef AVS

Do you have a passion for IT and electronics and want to be the first point of contact for customers in need of technical support?

Then you may be the person we are looking for as a Service Coordinator at AVS in Sweden, one of the country’s largest players in digital meeting technology!

AVS has established itself as one of Sweden’s leading professional companies in the field of audiovisual communication. Our customers include both private sector organizations and public institutions. AVS has its headquarters in Malmö with branch offices in Stockholm and Gothenburg. The company has the highest credit rating (AAA) according to Soliditet and is certified under ISO 9001, ISO 14001, and 27001. 

The role as Service Coordinator

As a Service Coordinator, you will be the company’s face towards the customer, playing a key role in ensuring customer satisfaction.

Responsibilities:

• First Contact: Receive service requests via phone and email and manage them in the company’s case management system, Zendesk.

• Troubleshooting: Perform initial troubleshooting over the phone by asking clear and structured questions to resolve potential handling errors immediately.

• Case Management: If the issue cannot be solved directly, register the case as a service order in Zendesk. Schedule a technician in collaboration with the project coordinator and communicate with purchasing regarding replacement products.

• Product Focus: Handle cases related to control systems, displays, projectors, sound systems, cameras, speakers, microphones, headsets, and other AV/IT equipment.
  
  

The person we are looking for

You have a strong interest in IT and audio technology and the ambition to manage service cases with high quality.

• Education/Experience: Upper secondary IT education or equivalent, combined with a few years of hands-on experience with AV/IT products, preferably including RMA handling.
  
  
• Skills: Calm, accurate, and methodical. Broad technical understanding and strong social skills to communicate clearly in Swedish, both verbally and in writing.
  
  
• System Knowledge: Experience with case management systems, business systems, and MS Office.
  
  
• Merits: Experience in audio and meeting technology as well as knowledge of the business system Pyramid and the case management system Zendesk.
  
  

What AVS in Sweden offers

• Stability & Growth: AVS in Sweden is a solid company in strong growth and one of the largest professional players in the field.

• Development: A role where you will gain valuable knowledge in both technology and case management.

• Culture: A welcoming work environment with strong team spirit in a customer service group of 6 colleagues based in Gothenburg and Malmö.

• Workplace: You will be based at the company’s new modern office at Skarprättarvägen 7 in Järfälla.
  
  

Application and contact

Please submit your application as soon as possible:
https://www.linkedin.com/jobs/view/4305865936/

For questions about the position, please contact responsible recruiter:
Johan Haraldsson, Laterna Executive Search
Phone: +46 768 373 465
Email: johan@laternasearch.com